The state - owned communications companies , just ending their transition from planned economy , have to be strict with their self - remolding in matters including market research , product development , marketing , service acceptance , service activation , maintenance , trouble reporting and shooting as well as billing and accounts . in addition , they should also solve all customers dissatisfaction and accomplish the transition from only doing tasks assigned by the state to the self - recognition of being service companies 作為剛剛從計(jì)劃體制轉(zhuǎn)型的國(guó)有企業(yè),通信企業(yè)在市場(chǎng)調(diào)研、新通信產(chǎn)品開發(fā)、市場(chǎng)營(yíng)銷、業(yè)務(wù)受理、業(yè)務(wù)開通、業(yè)務(wù)維護(hù)、故障申告與處理、計(jì)費(fèi)帳務(wù)等環(huán)節(jié),需要精益求精地實(shí)現(xiàn)自我改造,改變所有用戶不滿意的地方,真正實(shí)現(xiàn)從"任務(wù)型企業(yè)"向"服務(wù)型企業(yè)"的轉(zhuǎn)型。